Customers are required to check the goods on delivery to ensure that they correspond to items ordered and that they do not have any production- or other defects.
In the event of production- or conformity defects, the customer is entitled to have the product restored to its original state by repair or replacement, except where the remedy requested is objectively impossible or unduly burdensome compared to another remedy.
The customer may request a reasonable reduction in the price or cancellation of the contract. It is understood that the costumer shall forfeit these rights if he or she fails to notify XHOSA by email of the non-conformity/defect of the product within 7 days of the date on which the customer has received the order. In the event of cancellation of an order, no charge shall be made to the customer. If any amounts have already been charged, the customer shall be promptly refunded within 21 business days.
Any request by the customer for one of the remedies indicated above must be communicated to XHOSA by registered mail with return receipt and sent to the following address: XHOSA, Milovan Djilasstraat 12, 1102JV Amsterdam, The Netherlands and sent in advance by email to the following address: firstname.lastname@example.org.