General shipping information
All orders are shipped with Post NL registered parcel service. Domestic shipping time can be up to 7 business days. For EU 14 business days and worldwide 21 business days. As soon as your package has been shipped you'll be notified and receive the tracking information.
Shipping rates are:
- The Netherlands € 6.50
- EU € 20.00
- Worldwide € 30.00
All international orders are subject to duty and customs fees as defined by the country of import. Customs and duties fees are not included in your XHOSA order and/or shipping total. XHOSA is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Delivery and transit delays
Wherever possible shipping/delivery is recorded or registered. The shipping/delivery time to most countries of the world is normally within 21 working days, however on some occasions this may be extended by a few days if the postal system or carrier has restrictions or additional delays beyond the control of XHOSA.
XHOSA will use reasonable endeavours to meet delivery estimates but cannot accept any liability whatsoever for failure to do so however arising. The dates quoted for shipping/delivery are estimates only and a failure by XHOSA with them shall not be a breach of these terms and conditions of sale.
Customs and import duties information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.